Delivery charges are inclusive of 20% VAT for the UK and EU. No VAT is charged on countries outside the EU
Please ensure you enter the correct shipping continent ie if you have for example a USA shipping address and submit a UK postage we will not ship until the correct shipping fee has been paid.
Orders are dispatched Monday - Friday
Economy Service : Hermes take 4-5 working days, Royal Mail Tracked 2-3 days
We will do our very best to get your order dispatched within 24 hours but can not always guarantee this due to levels of orders and holidays. We reserve the rights to abide by the laws of distance selling laws to dispatch within 30 days.
All our parcels come with a tracking number and are always opted to send to the address given. Royal Mail and Hermes can sometimes deliver to a neighbour if you are not home or they will deliver to a safe place, this sadly is out of our control, even though we instruct them only deliver to the person's letterbox. If you wish to nominate a neighbour please inform us at time of placing the order.
Sending high value via Hermes or Royal Mail.
Our contract with you is to get your parcel delivered to your in the way you opted for. If you opt for Hermes or Royal Mail Tracked, this is not
a signed for service. We strongly recommend all high value items be shipped via courier signed for as if a parcel is showing delivered we assume full delivery and our contract with you has been fulfilled.
If you opt for Hermes or Royal Mail tracked service you accept all the conditions of this service. ie it may be delivered to another address without your permission, delivered on the Hermes or Royal Mail system you agree it has been delivered.
Overseas shipping via Royal Mail option
We will always provide you with a tracking number. Please be aware that shipping via Royal Mail from the UK to overseas, your parcel will be tracked as far as Royal Mail hand over to the overseas postal service. You can further track this via https://www.aftership.com
Due to customs regulations, your parcel may be held in your country customs for inspection. We have no authority or way to clear customs for you via your opted Royal Mail delivery service. This can only be done via the courier service TNT or UPS. If you chose NOT to provide a phone number via Royal Mail service this may hinder you receiving your parcel as customs will expect to have a contact number. Please ensure you provide a phone number when placing your order.
What happens if you haven't received your parcel and its still showing delivered?
We open a full investigation with the courier and will ask you to take further steps to check if your parcel isn't with someone else or left in a safe place. We will do our utmost to resolve this.
Delivery charges will automatically be calculated at the checkout
We value your discretion, and understand that your purchases are private to you. We ensure that our products are sent to you using securely and unmarked delivery boxes, poly bags or jiffy bags. We aim to keep delivery charges to a minimum. On the odd occasion a box in a poly bag may get slightly knocked but we guarantee the contents inside remain perfect. If you wish to have your item sent out in a box rather than a polybag please let us know at the time of placing your order. We can't always guarantee this but will make sure to do our utmost to accommodate.
Discreet Safe Delivery
UK courier service:
|United Kingdom up to 10kg
|UK Courier Service up to 30kg
|Ireland and Rest of Europe - up to 10kg
|European Union DPD or GLSup to 5kg
|Rest of the World - up to 2kg
|Royal Mail Tracking
We use TNT or UPS fully tracked from booking to delivery from booking to delivery.
Rest of the world : We use Royal Mail, UPS or TNT
Please note that a valid telephone number is required on all tracked international and European deliveries. Failure to provide a telephone number will result in a delay in your order due to paperwork restrictions
We strongly recommend you send any high value orders via courier service.
Using Royal Mail for overseas, we can not guarantee how long the local mail service will take to arrive.
Regardless of the amount of products/weight the courier service remains the same price.
Customs and Import Clearance:
Overseas customers: We do not have any control over import duties and customs clearance once it reaches your destination country. There may or may not be customs charges which you may incur from your countries customs clearance. Please read our T&Cs for full information.
Should you refuse to pay the import duties, the items will be returned back to us. We will incur return charges from the courier which will be passed to you and deducted from your refund.
Refunds will only be issued once we have the goods returned and inspected.
Goods being posting from the UK to another EU nation do not require customs documentation. The exceptions to this are the following EU destinations:
Channel Islands - Jersey, Guernsey, Alderney, Herm and Sark.
Vatican City State
Orders & Returns
We want your experience in shopping with us to be a seamless and pleasant one.
Credit Card payments
Pay securely online with:
Visa, Visa Electron, Visa Debit, MasterCard, Maestro, Solo and Paypal.
If you prefer to pay via your bank transfer please contact us asking for our bank details. Email us via firstname.lastname@example.org or via our contact us form
Everything about our business is discreet including payments. Your statements will show our company C&G Medicare Ltd. If you have any queries please don't hesitate to contact us we are here to help.
We have a 14 day returns period, money back no quibble guarantee on products which have not been opened.
The 14 day return period begins from the date our product arrives at your premises.
Before you return the item please contact us as you will need to fill in a RMA form, it will be important to have your order number as your reference.
Returns sent to our warehouse without prior notification may not reach us as we have a clinical warehouse and not all returns are allowed into this area, hence the necessity of the RMA form to instruct our warehouse team where to direct your return within our company.
Packs with multi products. Please be aware that ordering 2 of the same product in a multipack is classed as a single purchase. We do not refund partial items from a multi pack. We urge you strongly to speak to your doctor about correct sizing before ordering a multi-pack
Our return address is
C&G Medicare Ltd
1st GB Logistics- Unit 1 Bay Studios
Bay Business Park
Fabian Way - Ffordd Amazon
Due to the sensitive and hygiene nature of our products we are unable to accept returns if they have been used. Please see our full returns policy on our T&Cs
We are all human and sometimes human error may occur. If we have sent you the wrong product by mistake we of course apologise in advance. Please let us know immediately and we will arrange collection return it back, where we will re-send the correct product.